Privacy Policy

1. Overview

Booqself is an appointment management platform that helps businesses manage services, service options, resources, customers, bookings, notifications, and public booking pages.

This Privacy Policy explains how Booqself collects, uses, stores, discloses, and protects information when businesses, customers, and visitors use our platform.

This is a notice about data processing, not a request for blanket consent. Where consent is required, it must be obtained for the particular activity. Booking a service does not by itself authorize unrelated marketing.

Booqself determines how platform account, subscription, support, and security information is used. The business you book with determines how it uses customer and appointment information to provide its services; Booqself processes that information on its behalf. That business's privacy notice also applies. Contact information for Booqself is below.

2. Information We Collect

We may collect information from business account users, business customers, and visitors.

Business account information

When a business or team member creates or uses a Booqself account, we may collect:

• Name
• Email address
• Phone number
• Business name
• Business address
• Business website
• Business settings
• Account preferences
• Role and permission information

Customer booking information

When a customer books an appointment through a business using Booqself, we may collect:

• First name
• Last name
• Email address
• Phone number
• Appointment date and time
• Selected service
• Selected service option or variant
• Selected staff member or resource
• Customer notes
• Address information when required for the appointment

Technical information

We may collect:

• Device and browser information
• IP address
• Session information
• Authentication and security logs
• Usage events needed to operate and secure the platform

Billing, customer access, and voice features

For paid business subscriptions, Stripe processes payment and billing information. Booqself receives subscription, invoice, customer identifier, and payment-status information needed to manage the subscription. Payment information entered in Stripe's checkout is subject to Stripe's privacy notice.

Where customer appointment access is enabled, we use an email address and a short-lived verification code to verify access. The platform stores a protected code verifier and a protected session reference, along with expiry, attempt, and abuse-prevention information. The customer portal uses a session cookie lasting up to 30 minutes. Expiry prevents further use; it does not mean every associated database record is immediately erased.

Where a business enables voice or chat booking, providers process the conversation and booking context to respond and carry out the booking workflow. Depending on configuration, transcripts, call metadata, and recordings may be available to authorized business users. Avoid providing sensitive information that is not needed for the appointment. See Data Disclosure for more detail.

Cookies and local storage

We use cookies or similar storage for account sessions, customer verification, security, and preferences such as language and theme. Security services may also process device and request information to detect abuse. Blocking necessary storage may prevent sign-in or verification from working. These operational uses should not be treated as consent to optional advertising or marketing tracking.

3. Personal Information We Collect During Booking

When a customer books an appointment through a Booqself-powered booking page, we may collect the following information on behalf of the business:

Information	Purpose
Name	To identify the customer, create the appointment, and allow the business to manage the booking.
Email address	To send booking confirmations, appointment updates, and business-related communications when applicable.
Phone number	To allow the business to contact the customer about the appointment, schedule changes, or service details.
Address	To support appointments that require a customer location, such as home services, mobile services, or location-based bookings. Address information is only requested when needed for the selected service or business workflow.

This information is used to create and manage appointments, help the business provide the requested service, send appointment-related notifications, prevent booking errors, and maintain customer records for the business.

4. How We Use Information

We use information to:

• Create and manage user accounts
• Process appointment bookings
• Display public booking pages
• Manage customers, services, service options, resources, and availability
• Send booking confirmations and business notifications
• Allow businesses to contact customers about appointments
• Provide support
• Improve platform reliability and performance
• Prevent abuse, fraud, or unauthorized access
• Comply with legal obligations

5. Legal Basis and Business Responsibility

Businesses using Booqself are responsible for ensuring they have a lawful basis to collect and process customer information through their booking pages.

Booqself acts as a service provider or processor for many types of customer booking data submitted to a business through the platform.

Where European data-protection law applies to Booqself's own processing, the relevant basis depends on the purpose: performing a contract with an individual account holder; legitimate interests in operating, supporting, and securing the service, subject to applicable rights; complying with legal obligations; or consent for activities that require it. Processing on a business's instructions is governed by the applicable service and data-processing arrangements. This notice is not a substitute for a required data-processing agreement.

Businesses are responsible for their own privacy notices, customer communication practices, service policies, cancellation policies, refund policies, and legal obligations.

6. How We Share Information

We do not sell personal information.

We may share information with:

• The business that owns the booking page
• Authorized team members of that business
• Service providers that help operate Booqself
• Email providers used to send booking notifications
• Hosting, database, payment, security, and infrastructure providers
• Integration providers when enabled by the business
• Legal authorities if required by law

7. Third-Party Integrations

Businesses may enable supported third-party integrations, such as messaging or voice booking. Not every integration is available to every business.

When a business enables an integration, relevant appointment, customer, or business data may be shared with that integration provider to perform the requested function.

Examples include delivering appointment emails and processing conversation context for an enabled voice or chat workflow. The information involved depends on the enabled feature and configuration. A provider may have its own privacy terms; review those before enabling the integration.

8. Data Retention

We keep information for as long as needed to provide the platform, comply with legal obligations, resolve disputes, enforce agreements, and support business operations.

Businesses may delete or update certain customer, service, appointment, or account information from their dashboard, subject to platform limitations and legal requirements.

Retention depends on the information and purpose: account and booking records support the service relationship; billing records may be subject to statutory recordkeeping; security and verification records support abuse prevention and investigation. Copies may remain in backups or provider systems under their applicable retention arrangements. Cancelling a subscription is not the same as requesting data deletion. Contact us for a deletion request or information about retention relevant to your account; do not send unnecessary sensitive records with the request.

9. Security

We use reasonable technical and organizational measures to protect information, including access controls, authentication, authorization rules, and platform monitoring.

No system can guarantee absolute security. Users are responsible for keeping their account credentials secure.

10. International Data Processing

Booqself may process and store information using infrastructure providers located in different countries.

An international transfer must meet the legal requirements that apply to it. Using Booqself is not consent to a transfer and does not replace any required transfer safeguard. Contact us for information about processing locations and safeguards relevant to your business before submitting data subject to specific residency or transfer restrictions.

11. Your Choices

Depending on your location, you may have rights to:

• Access personal information
• Correct inaccurate information
• Request deletion
• Object to certain processing
• Request a copy of your data
• Withdraw consent where processing is based on consent
• Restrict processing or complain to the relevant data-protection authority, where applicable

Customers should contact the business directly for appointment-specific requests. For platform privacy questions, contact Booqself using the information below.

You may also contact Booqself if you need help identifying the appropriate business. Describe the request and the email associated with the account or booking. We may need to verify your identity and authority before disclosing or changing information; do not include passwords or verification codes. We will assess the request under applicable law and explain relevant limits. Withdrawing consent does not invalidate processing that was lawful before withdrawal.

12. Children

Booqself is not intended for children under the age required by applicable law.

Businesses should not knowingly collect information from children through Booqself unless they have proper authorization and comply with applicable laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised updated date.

14. Contact

For privacy questions or requests, contact:

Booqself Email: hello@booqself.com