Legal

Privacy Policy

Learn how Booqself collects, uses, stores, and protects personal information.

Effective: 2026-06-22 Updated: 2026-06-22

1. Overview

Booqself is an appointment management platform that helps businesses manage services, service options, resources, customers, bookings, notifications, and public booking pages.

This Privacy Policy explains how Booqself collects, uses, stores, discloses, and protects information when businesses, customers, and visitors use our platform.

By using Booqself, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect information from business account users, business customers, and visitors.

Business account information

When a business or team member creates or uses a Booqself account, we may collect:

Name
Email address
Phone number
Business name
Business address
Business website
Business settings
Account preferences
Role and permission information

Customer booking information

When a customer books an appointment through a business using Booqself, we may collect:

First name
Last name
Email address
Phone number
Appointment date and time
Selected service
Selected service option or variant
Selected staff member or resource
Customer notes
Address information when required for the appointment

Technical information

We may collect:

Device and browser information
IP address
Session information
Authentication and security logs
Usage events needed to operate and secure the platform

3. Personal Information We Collect During Booking

When a customer books an appointment through a Booqself-powered booking page, we may collect the following information on behalf of the business:

Information	Purpose
Name	To identify the customer, create the appointment, and allow the business to manage the booking.
Email address	To send booking confirmations, appointment updates, and business-related communications when applicable.
Phone number	To allow the business to contact the customer about the appointment, schedule changes, or service details.
Address	To support appointments that require a customer location, such as home services, mobile services, or location-based bookings. Address information is only requested when needed for the selected service or business workflow.

This information is used to create and manage appointments, help the business provide the requested service, send appointment-related notifications, prevent booking errors, and maintain customer records for the business.

4. How We Use Information

We use information to:

Create and manage user accounts
Process appointment bookings
Display public booking pages
Manage customers, services, service options, resources, and availability
Send booking confirmations and business notifications
Allow businesses to contact customers about appointments
Provide support
Improve platform reliability and performance
Prevent abuse, fraud, or unauthorized access
Comply with legal obligations

5. Legal Basis and Business Responsibility

Businesses using Booqself are responsible for ensuring they have a lawful basis to collect and process customer information through their booking pages.

Booqself acts as a service provider or processor for many types of customer booking data submitted to a business through the platform.

Businesses are responsible for their own privacy notices, customer communication practices, service policies, cancellation policies, refund policies, and legal obligations.

We do not sell personal information.

We may share information with:

The business that owns the booking page
Authorized team members of that business
Service providers that help operate Booqself
Email providers used to send booking notifications
Hosting, database, analytics, security, and infrastructure providers
Integration providers when enabled by the business
Legal authorities if required by law

7. Third-Party Integrations

Businesses may connect Booqself to third-party tools such as messaging channels, email services, automation tools, voice assistants, calendar tools, or other integrations.

When a business enables an integration, relevant appointment, customer, or business data may be shared with that integration provider to perform the requested function.

Examples may include sending appointment details through email, WhatsApp, Telegram, automation tools, voice assistant workflows, or other business systems.

8. Data Retention

We keep information for as long as needed to provide the platform, comply with legal obligations, resolve disputes, enforce agreements, and support business operations.

Businesses may delete or update certain customer, service, appointment, or account information from their dashboard, subject to platform limitations and legal requirements.

9. Security

We use reasonable technical and organizational measures to protect information, including access controls, authentication, authorization rules, and platform monitoring.

No system can guarantee absolute security. Users are responsible for keeping their account credentials secure.

10. International Data Processing

Booqself may process and store information using infrastructure providers located in different countries.

By using the platform, you understand that information may be processed outside your country of residence.

11. Your Choices

Depending on your location, you may have rights to:

Access personal information
Correct inaccurate information
Request deletion
Object to certain processing
Request a copy of your data
Withdraw consent where processing is based on consent

Customers should contact the business directly for appointment-specific requests. For platform privacy questions, contact Booqself using the information below.